Jal-wifi.com is the portal to connect to Japan Airlines Wi-Fi. Learn more about Japan Airlines Inflight Wi-Fi and its pricing to stay connected in the air.
How To Connect To Japan Airlines Wi-Fi?
- Turn on Airplane Mode and connect to the “Japan Airlines” Wi-Fi network.
- Open a browser and type jal-wifi.com in the address bar.
- Select a plan, and you will be connected to the Japan Airlines Wi-Fi.
Charges
| Charge Plan (Connection time) | Charges | JAL CARD Charges |
|---|---|---|
| 1 Hour Plan (1 hour) | US$10.15 | US$9.15 |
| 3 Hours Plan (3 hours) | US$14.40 | US$12.95 |
| Flight Plan (24 hours) | US$18.80 | US$16.80 |
Important Information:
- Hours are counted since you are first logged on.
- Discounts apply when paying with JAL CARD, JAL Global WALLET, JAL USA CARD, or JAL SPDB credit card. Some JAL Visa Card users may experience discount processing issues. Affected customers will receive a refund to their JAL CARD payment account.
JAL’s First Class passengers are offered complimentary access to the Wi-Fi service. For more details, please feel free to contact the flight attendants.
Frequently Asked Questions
Who are the Wi-Fi service providers of Japan Airlines?
Inflight Wi-Fi service is provided either by Panasonic Avionics or Intelsat, depending on the aircraft.
Please note that the promotional codes or offers received for Panasonic Avionics inflight Wi-Fi service can not be redeemed on aircraft equipped with Intelsat inflight Wi-Fi service and vice-versa.
Which payment providers are supported?
You can pay by Visa, MasterCard, American Express, Discover, JCB. JAL CARD receives a 10% discount.
For Internet purchases, you will receive the receipt to the registered email address.
When is Inflight Wi-Fi service available?
Inflight Wi-Fi service is typically available at cruising altitude on Wi-Fi-equipped aircraft. It disconnects below 10,000 feet during descent.
Can I use multiple devices with the Inflight internet service?
While you can switch between devices during your purchased session (e.g., from laptop to smartphone), multiple devices cannot access the service simultaneously.
Can I send/receive text messages (SMS messages) with Inflight Wi-Fi?
Text messaging is not currently supported.
Is video streaming or video conferencing supported?
Since bandwidth is shared among all passengers, high bandwidth activities such as streaming videos (Netflix, Amazon Prime, Hulu, Disney Plus), video calling (Skype, Microsoft Teams, Discord) are restricted to ensure the best inflight connectivity among all the passengers.